Postmates is an on-demand delivery service that lets you order food, groceries, and other items from local stores and restaurants — all delivered straight to you. It’s part of the Uber family now, meaning it’s integrated with or closely tied to Uber’s delivery and subscription ecosystem. (Postmates)
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Subscription Option: Postmates Unlimited / Uber One
- Postmates offers a monthly membership known as Uber One, which applies to Postmates orders. (Postmates)
- For $9.99 per month (or $96/year), members get $0 delivery fee from qualifying partners, up to 10% off on eligible orders, and Uber Cash back on rides and delivery. (Postmates)
- According to older Postmates Unlimited plans, this benefits frequent users — with just a couple orders per month, the subscription can pay for itself. (PR Newswire)
Strengths / Pros
- Huge Variety of Merchants: Because Postmates supports “anything” from restaurants to shops, you can order more than just food. It’s very flexible.
- Convenience: The app is easy to use, tracking is clear, and you can get items delivered fast.
- Value for Frequent Users: If you use the service regularly, the Unlimited (now Uber One) membership can save you on delivery fees.
- Good User Feedback on Delivery: Many users appreciate how fast and reliable the delivery is. (Influenster)
Drawbacks / Cons
- Fees Can Be High and Opaque: Users report that Postmates adds significant service fees and delivery fees, which can make orders much more expensive than they initially appear. (DeliveryRank)
- Subscription Complaints: Several customers in forums say they had trouble canceling their unlimited plan, or that it kept auto-renewing. (Reddit)
- Service Fee Issues for Subscribers: Some Unlimited (Uber One) members claim that Postmates removed or changed the benefit of waiving service fees, making it less valuable. (Reddit)
- Customer Service Concerns: There are reports of missed orders, late deliveries, or difficulty resolving issues. (Better Business Bureau)
- High Markups: A study found that Postmates orders can cost more than twice what you’d pay to pick up the same food in person, once all fees and tips are factored in. (Business Insider)
User Experience
- According to reviews, many users like the app’s flexibility and the variety of places they can order from. (Influenster)
- But in Reddit threads, some long-time users feel that “priority” delivery for subscribers is misleading or doesn’t always work out. (Reddit)
- There are complaints about transparency around fees and about the subscription benefits being reduced over time. (Reddit)
Bottom Line
Postmates is a very solid choice if you want a versatile delivery service that goes beyond just restaurants. Its unlimited / Uber One subscription can be worthwhile if you use it often. But, you should be careful: fees can be confusing or high, and there are real stories of subscription cancellation issues and less-than-perfect customer support. It’s a powerful tool for convenience — just make sure you know what you’re signing up for.
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