My Best Buy Total (formerly known as TotalTech) is Best Buy’s top-tier paid membership. It’s designed for serious tech shoppers who want not just deals, but also protection, support, and peace of mind. (Business Wire)
- Cost: $179.99/year. (TechRadar)
- Automatically renews, so you’ll want to keep an eye on that. (Best Buy Corporate News and Information)
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Main Benefits / Perks
- 24/7 Geek Squad Tech Support
- You get around-the-clock support via phone or chat, staffed by Geek Squad pros. (Best Buy Storage)
- Support applies to all your tech, even if you didn’t buy it from Best Buy. (Best Buy Corporate News and Information)
- Product Protection
- Up to two years of protection on many Best Buy purchases while you remain a member. (Best Buy Corporate News and Information)
- Includes coverage similar to AppleCare+ for qualifying Apple devices. (Business Wire)
- Repair Discounts
- You get 20% off repairs from Best Buy’s service centers. (Business Wire)
- Also, occasionally there are special service offers (e.g. discounted in-home installations). (Business Wire)
- Shipping & Returns
- Free shipping with no minimum on small-item purchases. (Best Buy Storage)
- When available, 2-day shipping is included for eligible items. (TechRadar)
- Extended return window — members get 60 days on most products (double the typical). (Best Buy Storage)
- Exclusive Deals
- Access to member-only pricing, deals, and early access to sales/events. (Business Wire)
- These deals may include high-demand new tech, limited releases, and special promotions. (Business Wire)
Trade‑offs & Drawbacks
- Pricey — $179.99/year is a significant commitment. (NerdWallet)
- Value Depends on Your Shopping Habits — If you only shop at Best Buy occasionally and don’t need repair services or product protection, it may not pay for itself. (Fox Business)
- Service Changes — Some users report the loss of previously included benefits like free installation. (Reddit)
- Cancellation Complaints — There are reports from members that canceling the membership can be frustrating or unclear. (Reddit)
- Rewards Shift — Some long-time members note that earlier “points” or loyalty rewards programs changed when Total was introduced. (Reddit)
User Sentiment
- Many users love the two-year protection coverage, especially on expensive electronics. > “Up to two years … the total membership would be worth it.” (Reddit)
- Some say that price matching and protection alone have justified the membership for them. (Reddit)
- On the downside, there’s disappointment among users who valued free installation under the old TotalTech plan. (Reddit)
Is It Worth It?
My Best Buy Total is worth it if:
- You’re a regular Best Buy shopper buying mid-to-high-end tech.
- You value having protection (like an extended warranty) on devices.
- You’re likely to use Geek Squad support (repairs, diagnostics).
- You buy items that benefit from the 60-day return window or member-only pricing.
It’s less ideal if:
- You rarely use Best Buy or only buy inexpensive items.
- You don’t need extended protection or tech support.
- You didn’t use the installation or service perks that were removed.
Bottom Line
My Best Buy Total is a premium membership built for tech-savvy shoppers who want more than just discounts — it’s about long-term support, protection, and convenience. If you’re buying big-ticket electronics or value having a “tech safety net,” this membership could pay off. But if you’re a casual shopper, the $179.99/year fee might not justify the benefits.
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